Frequently asked questions

Find all our terms and conditions here.

The best way to speak to us is through our Live Chat on hss.mom. This can answer a number of FAQs about products and orders but can also put you through to a member of the team to support. Live Chat is available 9am - 5pm Monday - Friday.

More information can be found here.

We work hard to make sure our customers are happy. However, if you feel your hire experience wasn't satisfactory, we'd like to know so we can do something about it.

Please email onlinehelpdesk@hss.mom and our team will pass this over to the relevant management team to review.

No, you can checkout as a guest without creating an account.

To reset your password, go to the login page and select "Forgotten Password". You'll be taken to a page where you can enter your email address, and a password reset link will be sent to you allowing you to create a new one.

Yes, we offer trade accounts to businesses and professionals. Apply for a trade account here.

You can create an HSS DIY account by completing the Create Account form here.

Once logged into your account, you can update your information under My Details. To change your password, select Change Password from the menu on the left-hand side of your account.

You can apply for a credit account online here if you’d like to hire from us on a regular basis with up to 30 day’ credit.

If you are unable to log into your online account or if you need to reset your password, please email onlinesupport@hss.mom and our team will be happy to assist you with this.

Selected hire products require photo ID, such as a driving license or passport, which will be verified during checkout.

If your ID check is unsuccessful, click the "Chat to us now" button at the bottom right of your screen to speak to one of our Live Chat agents who will be able to verify your ID.

Equipment remains on hire and chargeable until it's returned to one of our branches. If you require a collection, please call 0345 608 8811 to arrange. The security of any equipment remains your responsibility until it's collected by us or has been returned.

Finished with the equipment you've hired from us? Simply call 0345 608 8811, quote your order reference number and we'll end the hire. You'll then get an email confirming off hire.

The equipment will usually be collected the next working day or at the earliest opportunity that is convenient for you.

Yes - we ask that you clean any equipment hired from us before returning it. A cleaning charge will be levied if equipment is returned dirty.

All prices, including and excluding VAT, are shown on the product page once you enter the dates required, your postcode and select get prices.

Yes - we operate a click and collect service within our branches for online orders. You can collect in store as quickly as 1 hour from when the order was placed. This is subject to availability.

Delivery and collection prices vary depending on location and size of the equipment. Each price will be shown on the product page when you enter the dates, your postcode and select get prices.

Yes - orders placed before 9am can be delivered in the afternoon of the same day. This is subject to availability.

Debit card/credit card

You can order and pay online for any product using any debit card or any major credit card.


Apple pay/Google Pay

We now accept Apple pay and Google pay when ordering HSS products online.


Open a trade account

If you'd like to hire from us on a regular basis with up to 30 days credit, please click here to register online.

Yes- a deposit is required on selected items.

To find the deposit amount, simply select the item, enter your preferred dates and postcode then add to basket. Once you go to checkout, all prices including any deposit required will be shown.

We accept Visa, Maestro, American Express, Apple Pay and Google Pay.

Yes, you can select a delivery date on the product page. Deliveries are Monday to Friday, subject to availability.

Our suppliers only deliver to certain areas in the UK. To find out if they can deliver to your address, please speak to one of our live chat agents.

Providing your order is placed before 4:30 pm Monday to Friday, the item will be delivered within 24-48 hours. Subject to availability.

Our dedicated returns team can help. Please email returns@hss.mom with your order reference and a member of our team will be in touch.

Once a returns number has been generated and your item has been sent back, your refund can take between 5-10 working days to appear back in your account.

Yes - you will need to pay to return your item(s). A courier will be arranged to collect from your chosen address and the cost will depend on the item ordered.

However, if your items arrive damaged/faulty or the wrong item has been sent, there will be no charge to return. Our team will sort this out for you.

The skip is intended for mixed general waste, which includes general household waste, mixed domestic or commercial waste including cardboard, plastic, paper, plaster, wood and glass, non-hazardous bulky waste and mixed heavy and building waste, such as brick, concrete and hardcore.

The skip must be placed off-road, which means that it must be located on private property (eg. driveway, garden or private car park) and not on public highway. If you're looking for on-road hire, please speak to our Live Chat team.

Maximum hire period is 14 days. If you wish your skip to be collected earlier, please call 0345 608 8811 to schedule the skip to be returned early, but please be aware that the 14-day hire charge will still apply. If you wish to keep the skip longer than 14 days, please speak to our Live Chat team.

Asbestos, biological or medical waste, batteries, electrical appliances (WEEE), fluorescent tubes, fridges, freezers or aircon units, TVs or computer screens, gas bottles or Fire extinguishers, oil, petrol or diesel, mattresses, paint or paint cans (unless empty), plasterboard (unless bagged & clearly marked), solvents or toxic waste, tyres or upholstered domestic seating (POPs).

The price includes the hire of the skip, delivery and collection, and the management of waste placed in the skip, that is taken to licensed commercial recycling facilities and disposed of in an environmentally responsible way.

Yes, you can select a delivery date on the product page. Deliveries are Monday to Friday, subject to availability.

Yes. As long as your order is within our cancellation window, you can cancel it at no charge.

The cut off for cancelling an order is 4pm the day before the hire start date.

If you have an online HSS DIY account, you can log in, select your order from the Order History and as long as its within the cancellation window, you will be able to cancel.

Alternatively, you can request an extension by speaking to a member of the team on Live Chat who will be able to support.

If you have an online HSS DIY account, you can log in, select your order from the Order History section and then amend hire dates accordingly, reducing the time to the off hire date you require.

Alternatively, you can request an off hire by speaking to a member of the team on Live Chat who will be able to support.

Yes. If you have an online HSS DIY account, you can log in, select your order from the Order History section and then amend hire dates accordingly.

Extending your hire is quick and easy with your HSS DIY account.

Alternatively, you can request an extension by speaking to a member of the team on Live Chat who will be able to support.

Yes. Thanks to our extensive network of suppliers, we have access to a huge range of products across the country.

Simply add your post code on the product page you are looking to hire and select the date you want and we do the rest.